The hotel is a short ride-share cab ride to downtown. We ordered breakfast from DoorDash and ate breakfast in our room. The pool bar/resturant is open late I believe until close to 10 we only ate there was, and it was great. Housekeeping was quick to respond to our needs. At the pool before you could even sit down the pool staff were there quickly to apply pool covers and give us towels. Travis is wonderful and I wish I could recall the bellman's name who made sure we were taken care. Anything we needed or questions we had were immediately addressed. When we checked in due to my Hilton Honors status, we were upgraded to a 2-bedroom suite facing the ocean. When we made our reservation, we had a health care hero discount. I cannot say enough good things about the staff. The outdoor was well kept and beautifully landscaped. Yes, the pier is damaged but there are two on either side of the resort. However, we did not get in the ocean there were rocks at the entrance, but we were told there was a beach in short walking distance we could get in. We sit on the beach, and it was not an issue. I watched off my balcony as a machine was vacuuming it up every morning. There is sargassum seaweed washing ashore at all of Key West right now. There were 3 of us and all of us loved our experience at Casa Marina. The porch furniture as in many resorts close to the ocean has some wear and tear but again not an issue for us. Our room was immaculate we did not have any mold. The furniture is a little outdated it was not scratched and it was very sturdy and clean. Yes, it is in need of some renovations I was informed by the front staff when I made my reservations, they would start renovating in the near future, so I was well-informed. I travel several times a year to "top resorts”, and I would rank this among my favorites. It is like we stayed at 2 different resorts yet were there at the same time. I did not see any of the issues others have posted. I was hesitant to book based on the reviews however, I am so glad we did not cancel or rebook to another hotel. The only good thing I can say is the room was beautiful, and most of the staff were wonderful. He insincerely said he was sorry I had that experience but offered no discount or anything to make up for it. In the morning I talked to the supervisor at the front desk. Just as I drifted off to sleep on the couch housekeeping showed up, of course. I finally told them not to bother because I was too tired to wait up. The front desk said they would change the sheets. Wrinkled sheets in a hotel? It was so uncomfortable I could not sleep. It was more like the maid ironed them incorrectly or folded them incorrectly before they were put on the bed. The worst part of the experience was that the sheets were completely wrinkled. The bathroom floor was dirty, the hair conditioner bottle was empty. They insisted on valet parking even though the website said self parking was allowed. There was no lifeguard at the private beach. The room phone did not work so every time we wanted something I had to walk to the front desk. The place had NO room service, which is unheard of in a five star resort. We paid $1000, the most we have ever paid for a hotel, and got a terribly subpar experience. Google lists Casa Marina as a five star hotel. Hilton Grand Vacations Club on the Las Vegas Strip.Melia Punta Cana Beach Wellness Inclusive - Adults only.The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa.Hotels near Hodges University Naples, FL.Hotels near Florida Keys Community College.Hotels near Hidden Key West Walking Tours.Hotels near Open Ocean Watersports Key West.Hotels near Statue Of Bishop Albert Kee.Hotels near Barefoot Billy's at the Casa Marina Resort.Key West Adults Only and Adult Friendly Hotels.Curio Collection by Hilton Hotels in Key West.InterContinental (IHG) Hotels in Key West.
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